Returns & Exchanges

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. Print out your return shipping label, and mail back the items.

You've received an "Instant Refund Voucher" when you submitted a return - what is this?

Once you move through the returns steps online, if eligible, you will be issued a temporary Instant Refund Voucher, which we've funded for you. The Instant Refund will be equal to the value of your return and gives you the flexibility to place a new order right away while your return is in transit to our warehouse. Once your return is processed, we will refund you the difference if you’ve purchased a new item using your Instant Refund Voucher. Exchanges do not qualify for Instant Refund Vouchers.

What happens if you just want your money back and don't wish to use your "Instant Return Voucher"?

If your Instant Refund Voucher remains unused, the code will automatically deactivate when your return is processed. A refund will be sent to your original payment source for any balance due to you. There is no further action needed on your side.

How soon will I get my refund?

Once your items are received at our office, you'll get your refund typically within 48 hours.

What items are returnable?

U.S. orders delivered within the last 30 days.

What items are non-refundable?

  • International orders
  • Gift wrap
  • Free gifts/Product samples or promotional items with retail value
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